1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be in its original packaging, with all tags, labels, and protective seals intact.
- Your request for a refund must be made within [number of days] days of the delivery date.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards.
- Sale or clearance items.
- Personalized or customized products.
- Used or partially used beauty products, due to hygiene reasons, unless the product is defective or damaged upon arrival.
3. How to Request a Refund
To request a refund:
- Provide your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
- Our team will provide instructions on how to return the product.
4. Returning the Product
Once your refund request is approved:
- You will be responsible for paying the return shipping costs unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Please ensure the item is securely packaged to prevent damage during transit.
5. Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- If the refund is rejected, we will return the item to you, and the cost of return shipping will be deducted from your refund.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email address].
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] within [number of days] days of receiving your order.
8. Damaged or Defective Items
If your item arrives damaged or defective:
- We will arrange for a replacement or refund as quickly as possible at no additional cost to you.
